Steps to take:

  1. Install your eSIM the day before you leave for travel and activate during your flight or when you arrive at your destination. 
  2. Select the type of device on which you are going to install an eSIM on (iPhone, Samsung, Google Pixel)
  3. Follow QR code installation if you have the code on another device to scan
  4. Follow the Manual Installation if you are unable to scan the QR code. 

Select the device which you are going to install an eSIM on

iPhone Samsung Google Pixel

There are 02 ways of installing an eSIM on Samsung: Installation with QR code and Manual Installation. See each one step-by-step below:

Need to know before installation and activation:

  • Ensure your device is eSIM-compatible and carrier-unlocked. Check out if your phone works with eSIM or not.
  • You must have the QR Code on another screen or device or a printed paper to scan it with your phone camera.
  • Ensure that your internet connection remains stable throughout the entire proces
  • The QR code or manual installation can only be done once.
  • DO NOT not remove the eSIM from your device because it cannot be used again. 

Installation with QR code

Check your email

Open your email and find the email we sent you with the QR code. If you have not received your code, contact us.

Open Settings on your device

Press “Connections” and enter “SIM card manager”. Then click on “Add eSIM” to start the installation process.

Take installation steps on your device

Scan the QR code to start the installation process. Use our guide below for step-by-step configuration. 

Steps to installl and activate your eSIM

  • Step 1: Go to Settings > Connections to start the eSIM installation.
  • Step 2: Tap SIM Card Manager (where you can see the SIM cards that are already on your device).
  • Step 3: Tap Add mobile plan (your phone will look for an active plan with the operator already).
  • Step 4: When your mobile plan is found, tap the Scan Carrier QR code and scan the QR code using your camera.
  • Step 5: Select Confirm/Add to save your eSIM profile (depending on your phone)
Step 1: Settings > Connection
Step 1: Settings > Connection
Step 2: Choose SIM Manager
Step 2: Choose SIM Manager
Step 3: Add mobile plan
Step 3: Add mobile plan
Step 4: Scan carrier QR code
Step 4: Scan carrier QR code
Step 5: Confirm to add eSIM on your device
Step 5: Confirm to add eSIM on your device
Step 6: Turn on eSIM to use
Step 6: Turn on eSIM to use

Manual Installation

Check your email

Check the email where we sent you the Android activation code when you made the purchase. If you have not received your code, contact us.

Open “Settings” on your device

Next, select “Connections” and enter the “SIM card manager”, then “Add eSIM” to start the installation process.

Take installation steps on your device

Select “Scan QR from service provider”, and press “Enter activation code”. Follow the steps on your device.

Steps to install your eSIM manually

  • Step 1: Go to Settings > Connections to start the eSIM installation.
  • Step 2: Tap SIM Card Manager (where you can see the SIM cards that are already on your device).
  • Step 3: Tap on Add mobile plan (your phone will look for an active plan with the operator already).
  • Step 4: Tap on Add using activation code and enter the information that your carrier provided.
  • Step 5: Select Confirm/Add to save your eSIM profile (depending on your phone).

Note: Device screenshots and menus may vary depending on the device model and software versions.

Step 1: Settings > Connection
Step 1: Settings > Connection
Step 2: Select SIM manager
Step 2: Select SIM manager
Step 3: Select the eSIM plan
Step 3: Select the eSIM plan
Step 4: Switch OFF the eSIM and select Remove
Step 4: Switch OFF the eSIM and select Remove
Step 5: Confirm to remove the eSIM
Step 5: Confirm to remove the eSIM

How to Use your eSIM on Samsung

After installation, to turn on eSIM on Samsung device when landing in Singapore, you need:

  • Step 1: Go to Settings > Connections.
  • Step 2: Tap SIM Card Manager, select your eSIM, turn it on, and select your eSIM as Mobile data.
  • Step 3: Go to Settings, and select Connections > Mobile networks to turn on Data roaming of your phone.

Congratulations! Your plan has now been installed and is ready to use.

You can use 2 following ways to check:

1. Make sure that there is at least one bar in the signal icon on your device.

2. Go to “Connections“, and click on the “SIM manager” option. Verify that your new plan is activated and that it is selected as the preferred SIM for mobile data.

In case you cannot access the internet, please set up your APN (access point name) by following the steps below:

  • Step 1: Go to Settings > Connections.
  • Step 2: Select Mobile networks.
  • Step 3: Select Access Point Names > Choose Add.
  • Step 3: Choose the APN field and enter the value sent by your eSIM provider.
  • Step 1: Go to Settings > Connections.
  • Step 2: Select SIM Card Manager.
  • Step 3: Select the plan on eSIM that you want to remove.
  • Step 4: Switch off an eSIM to disable it.
  • Step 5: Select Remove to confirm your selection.

To confirm that your Samsung device supports eSIM, you need to find the “eSIM IMEI” number of your device. Follow the steps here.

Your Galaxy S22 Series phone supports an eSIM which functions as a physical SIM card. You can use the mobile data network after activating the eSIM.